topic Re: Switching plan and Rewards in Get Support

Switching plan and Rewards

Paul7 — Sat, 29 Oct 2022 12:09:44 GMT

I am thinking of switching my plan to the $40 4G Speed 15G 30-Day plan. Will this switching change my rewards from the $ based to a points system, which I wish to avoid?

Re: Switching plan and Rewards

Metal1967 — Sat, 29 Oct 2022 12:11:47 GMT

@Paul7 You will keep your rewards

Re: Switching plan and Rewards

softech — Sat, 29 Oct 2022 12:12:32 GMT

@Paul7 No worry, changing plan would not affect your rewards system. You will still stay on the old rewards with plan change.

The new rewards system will only be changed if you opt-in yourself

Enjoy the new plan

Re: Switching plan and Rewards

walker1 — Sat, 29 Oct 2022 12:12:16 GMT

@Paul7

No it won't. Don't worry about that.

Re: Switching plan and Rewards

DDM69 — Sat, 29 Oct 2022 12:28:36 GMT

I had the same concerns. No worries! Enjoy the super deal 😁

Re: Switching plan and Rewards

HALIMACS — Sat, 29 Oct 2022 12:35:29 GMT

Your question is a valid one @Paul7 , especially given the messaging on the plan descriptions.

The first line of each description makes reference to points:

I think Public Mobile should remove that reference as it's caused a lot of customers to believe they may only qualify for the plan change by switching to points.

As others have stated, you can happily remain on the old rewards system and change plans.

Re: Switching plan and Rewards

saje_ward — Sat, 29 Oct 2022 13:19:03 GMT

You will not lose your rewards, nor will you lose any of the bonuses on your account like the holiday bonus data and calling minutes. You have to expressly opt in to the new rewards plan, it wont happen by accident. Once you switch your plan, even if you chose to switch at renewal, it will show the amount owing on that renewal date with your rewards applied.

I hope that helps!

Re: Switching plan and Rewards

Meow — Sat, 29 Oct 2022 13:27:33 GMT

Your rewards are tied up with your Account not plan. So you can switch plans every 30 days if you like it and rewards will stay the same - unless YOU switch to points.