topic Re: Add Ons in Get Support

Add Ons

Lolivero — Tue, 04 Jan 2022 19:48:49 GMT

Can't buy Add Ons since yesterday! Why? Thanks

Re: Add Ons

imm1304 — Wed, 25 Oct 2017 14:33:16 GMT

The add-on system is programmed to deduct from the "Available funds" you have topped up.

So, if there were no funds in your account, then you are directed to top up first. Once topped up, you should go to the buy add-ons page and complete the transaction.

If my suggestion is not helpful, the only way forward is to send a private message to @CS_Agent. Provide them with your phone number and tell them which add-on you want. One of the mods will be able to help you with this.

Re: Add Ons

ShawnC13 — Wed, 25 Oct 2017 14:44:46 GMT

@Lolivero, this seems to be an ongoing issue for the last couple of days and it seems the only fix is to message at Mod as @imm1304 has suggested and they can add the addon to your account.(As long as you have the amount required for the addon in available funds)

Re: Add Ons

mike_mccorms — Wed, 25 Oct 2017 14:45:55 GMT

@imm1304 @Lolivero

I posted the same issue in a thread earlier this morning. I followed the steps as outlined by @imm1304 in this post, and am still experiencing the same issue.

https://productioncommunity.publicmobile.ca/t5/Discussions/Attempting-to-purchase-data-add-on-not-working/m-p/193542

I also PM'd the moderators but have yet to hear a response.

Re: Add Ons

mike_mccorms — Wed, 25 Oct 2017 14:48:02 GMT

@imm1304 @Lolivero @ShawnC13

To further clarify previous message: I show $10.00 "Available Funds" and have now twice attempted to purchase the Canada 200MB data add-on, but it is not showing on my account. Hopefully someone can help? Thanks!

Re: Add Ons

Acekiller — Wed, 25 Oct 2017 16:07:24 GMT

bugs after bugs...

Re: Add Ons

imm1304 — Wed, 25 Oct 2017 16:47:58 GMT

Hi @mike_mccorms!

Unfortunately, there is no other choice but to wait for the mods. Hopefully you will hear back from them soon.

Hang in there.