topic Re: Plan renew in Get Support

Plan renew

Bonniejean — Fri, 28 Oct 2022 16:14:48 GMT

I just received a text that my plan did not renew and you did not receive my payment. I have never had to do that before. My payments are paid for by my credit card. I want to continue with my plan as is. Do I need to do anything?

Re: Plan renew

Meow — Fri, 28 Oct 2022 16:28:47 GMT

Sometimes autopay fails for whatever reason.

- Confirm you have all services (call/SMS/Internet).

- Check your account and confirm it is active.

- Check if your credit card is charged.

If account is not active (suspended) and CC is not charged do manual pay of balance and resume service.

Re: Plan renew

Tomchisimi — Fri, 28 Oct 2022 21:03:39 GMT

how to make a payment as my auto pay never went through and my line is no more active. Please advise. I am in Ontario, Canada

Re: Plan renew

softech — Fri, 28 Oct 2022 21:05:18 GMT

@Tomchisimi

Login to My Account, and there should be a button "Reactivate my plan". Click on it and follow the steps to make a manual payment

Once payment is made successfully, logoff and reboot the phone once and it should work