topic Can’t Receive Incoming Calls in Get Support

Can’t Receive Incoming Calls

Sami2 — Fri, 28 Oct 2022 20:47:03 GMT

I just opened an account and ported my number from Virgin mobile I can make calls but not receive calls. Please help!!

Re: Can’t Receive Incoming Calls

softech — Fri, 28 Oct 2022 20:48:14 GMT

A critical part to porting is to receive a text from your old provider , Virgin in your case, and reply YES within 90 mins. If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Can’t Receive Incoming Calls

MM9 — Fri, 28 Oct 2022 21:18:20 GMT

I'm having exactly the same issue. Changed from Virgin to PM about 4 hours ago. Would be great to get the support # as well, please!