topic Re: billing update in Get Support

billing update

richardoliver — Fri, 28 Oct 2022 19:21:35 GMT

how do chat with customer service

billing update

richardoliver — Fri, 28 Oct 2022 19:19:29 GMT

my credit card has been updated to expiry date 02/26

Re: billing update

hTideGnow — Fri, 28 Oct 2022 19:21:40 GMT

HI @richardoliver you made the change on My Account already? If you did, you have done everything

If you like, you can also make a manual payment to make sure it works

Re: billing update

dust2dust — Fri, 28 Oct 2022 19:23:18 GMT

Perhaps someone could alert the media. 🙂 Why are you telling us this? You can then proceed to log in to your account and change it there if that's why.

Re: billing update

walker1 — Fri, 28 Oct 2022 19:25:11 GMT

@richardoliver

Send a private message to CS_Agent

Re: billing update

dust2dust — Fri, 28 Oct 2022 19:29:03 GMT

If this is about your new credit card then as from your other thread, you can change it yourself in your account. If that was what you were asking about earlier.

Re: billing update

hTideGnow — Fri, 28 Oct 2022 20:53:09 GMT

HI @richardoliver So, were you able to update the credit card on My Account

If you had some problem updating, wait some time and try again, may an hour

But if you really have problem updating, then you can open ticket with them

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437