topic Re: App in Get Support

App

mcmike1982 — Fri, 28 Oct 2022 16:56:25 GMT

Why don’t you guys setup an app for this network. This is horrible to navigate and I obviously missed a previous message stating to not “change my plan right away”. Anyways, what’s done is done. Please don’t make any changes to my plan in the future. I honestly don’t want to be going through this every month.

Re: App

dust2dust — Fri, 28 Oct 2022 17:00:01 GMT

You would have seen this come up when you chose to change now.

There is no guarantee of future changes.

Re: App

hycm53 — Fri, 28 Oct 2022 17:00:52 GMT

@mcmike1982 No one can change your plan, until you change it in your self service account.

Re: App

umnikke8 — Fri, 28 Oct 2022 17:01:26 GMT

There is no app as this is a low cost, bare bones service, no extras, only what's needed.

Re: App

mcmike1982 — Fri, 28 Oct 2022 17:01:36 GMT

That’s good to know, thanks

Re: App

mcmike1982 — Fri, 28 Oct 2022 17:03:07 GMT

Just wish the plan would have changed when I requested it to. It’s all good, lesson learned

Re: App

darlicious — Fri, 28 Oct 2022 17:04:25 GMT

@mcmike1982

How far into your 30 day cycle were you? You can always explain your predicament to customer support and they may change you back? No guarantees but it's worth a shot.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/821771#M550981

Re: App

mcmike1982 — Fri, 28 Oct 2022 17:08:49 GMT

How would I even go about requesting a credit? Again, I find this difficult to navigate. Thanks for your help

Re: App

mcmike1982 — Fri, 28 Oct 2022 17:09:41 GMT

My account renewed yesterday

Re: App

hycm53 — Fri, 28 Oct 2022 17:14:25 GMT

@mcmike1982 "How would I even go about requesting a credit? Again, I find this difficult to navigate.". I don't think you can get credit, because PM is pre-paid service. If you want to change plan, you'd better set change plan at renew date.

Re: App

mcmike1982 — Fri, 28 Oct 2022 17:17:37 GMT

Ok thanks

Re: App

mcmike1982 — Fri, 28 Oct 2022 17:20:09 GMT

Maybe I should change my plan back and forth a few times and see what happens, lol

Re: App

noaccountpls — Fri, 28 Oct 2022 17:32:52 GMT

@mcmike1982

Hi, one of the main reasons why public mobile doesn't have an app or advertise is to keep cost down.

In order to have an app do you have to pay fees and hire somebody to Run the infrastructure then there's the cost to be a developer to run an app. Therefore, this means the cost of our service would have to go up because you are now paying to have a developer and developer fees for Apple and Google. Apple cost $100 a year to become a developer. This is also why we have this community so we can help each other.

Even Koodo does not have an app anymore.