topic Re: Lost Phone and no contacts in Get Support

Lost Phone and no contacts

julian_sc — Fri, 28 Oct 2022 13:49:26 GMT

Hi I lost my phone, got a new phone with sim card. Entered new sim card online. Is there anyway to get back the contacts? I have already tried the import which tries to import via my google email address. No luck with that. Any other way ?

Re: Lost Phone and no contacts

Metal1967 — Fri, 28 Oct 2022 13:52:54 GMT

@julian_sc PM can’t help with that.. if you don’t have them stored somewhere, no other options

Re: Lost Phone and no contacts

DDM69 — Fri, 28 Oct 2022 14:00:47 GMT

This is not a Public Mobile issue. Try google or youtube and you may have some luck if they were backed up somewhere. Good luck.

Re: Lost Phone and no contacts

darlicious — Fri, 28 Oct 2022 14:43:48 GMT

@julian_sc

Will you recognize your contacts phone numbers? Log in and download your last 90 days of usage. You will at least have every phone number that has called you or who you called or texted for that matter. Unless you backed up your contacts to your Google account there isn't much more you can do?

Re: Lost Phone and no contacts

julian_sc — Fri, 28 Oct 2022 14:52:44 GMT

Thanks, if only there was a name attached to the number.

Re: Lost Phone and no contacts

darlicious — Fri, 28 Oct 2022 16:45:43 GMT

@julian_sc

Send out a series of group texts. " Hi it's Julian. I lost my phone and contacts please text me back with your name if you know me? Thanks! Maybe send it with a funny photo of you looking puzzled?🆘️📱😱📲❓️

Re: Lost Phone and no contacts

fab1 — Sun, 20 Nov 2022 00:04:58 GMT

How can I get my contact back. just lost ny phone. how to procceed?

Re: Lost Phone and no contacts

dust2dust — Sun, 20 Nov 2022 00:28:35 GMT

@fab1- If you never stored or backed up your contacts to anywhere then all you can do is extract the numbers from your usage details as mentioned and figure out who they all are. The usage details won't tell you who they were. Just all the numbers of of inbound and outbound calls and texts.

Re: Lost Phone and no contacts

darlicious — Sun, 20 Nov 2022 19:35:40 GMT

@fab1

Go to your usage history in your self serve account and use the filter for 90 days of history and download. Then try to identify your contacts or as mentioned send out a text message about losing all of your contacts and ask for your contacts to identify themselves.