topic Re: Please help me in Get Support

Please help me

Inja — Wed, 26 Oct 2022 04:01:12 GMT

I am an existing public mobile customer.
My cell phone was stolen a while ago. So I bought a new cell phone and sim card on the public mobile site.
But I can't use my cell phone because I don't know how to do activities Help me

Re: Please help me

computergeek541 — Wed, 26 Oct 2022 04:06:18 GMT

Please proceed to https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4d0c-a591-ae94d713186e&state=G7uPNx0YzJUgkfFp2yA_2fbR&response_mode=query&redirect_uri=https%3A%2F%2Fselfserve.publicmobile.ca&nonce=mFCQ5fS4Ki1kKvtiFgRREG0W&scope=openid%20profile%20email%201965%201966%201967%201968%201969%201970%201971%201972%201975%201977%201979%20S-1%201995 .

The option is in the Profile tab.

Re: Please help me

Inja — Wed, 26 Oct 2022 04:07:44 GMT

I am an old man I don't quite understand what you're saying I went into activation and did what I was told, but I couldn't finish the account verification process because it was a problem

Re: Please help me

BKNS27 — Wed, 26 Oct 2022 04:49:37 GMT

@Inja

Login your account and have the 2FA code sent to your email then go to the Profile tab and click on Change SIM Card Number (19 digit number).

This will cancel the old SIM and active the new SIM.

Also contact a CS_Agent to put your lost phone on Blacklist so they can’t use the phone or if you have problems accessing your account.

Re: Please help me

Inja — Fri, 28 Oct 2022 02:51:04 GMT

Thank you very much for your useful answer.
Thanks to you, I was able to connect with CS_Agent and use my cell phone successfully Thank you very much.

Re: Please help me

BKNS27 — Fri, 28 Oct 2022 02:53:49 GMT

@Inja

We are here to help other PM customers. 😁