topic Re: deactivated account in Get Support

deactivated account

debraanng — Fri, 28 Oct 2022 00:03:59 GMT

My account has been deactivated because it says I owe money. I have autopay. Why didn't it go through

Re: deactivated account

hairbag1 — Fri, 28 Oct 2022 00:11:55 GMT

Sometimes Autopay glitches out.

Make sure your cc is vaild and not the problem.

Manually add $$ to your Available Funds and reactivate...dial 611 and have your cc handy as well as your PM pin.

Re: deactivated account

will13am — Fri, 28 Oct 2022 00:18:02 GMT

@debraanng , just to be clear your account is suspended and not deactivated??? Suspended accounts can be reactivated with successful payment. Deactivated accounts cannot be recovered. Accounts suspended for greater than 90 days are deactivated. If your account is suspended, please reactivate as already suggested.

Re: deactivated account

debraanng — Fri, 28 Oct 2022 06:24:51 GMT

yes. suspended. when I call *611 and try to make a payment it says my 4 digit pin is invalid so I can't make a payment. It also won't let me manually add to available funds when I go onto my account online. not sure how else I'm supposed to try to make a payment.

Re: deactivated account

BKNS27 — Fri, 28 Oct 2022 08:10:28 GMT

@debraanng

You can login to your account and check to see if AutoPay is disabled. If it is then enable AutoPay. If you still are having issues then get in contact with a CS_Agent to help you access your account by creating a ticket through SIMon Chatbot or private message them on this Community.