topic Re: Frustration in Get Support

Frustration

HSKhurana — Thu, 27 Oct 2022 10:31:46 GMT

Number ported from Koodo Mobile (postpaid account), but activation failed. Also, can't login to my account I created during activation. Anyone can help?

Frustration

computergeek541 — Thu, 27 Oct 2022 11:49:13 GMT

Was there an activation error message? Before anything else, please check if your aervices are working. If the services isn't working and for the login issue, you will need to open a customer support agent. To open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Frustration

softech — Thu, 27 Oct 2022 12:00:20 GMT

@HSKhurana number ported but activation failed? What you meant by that?

Your phone is not connecting to the network at all? or it connects, it can make outgoing calls but just cannot receive incoming?

And , any chance you have made a charge back to any Koodo or PM's payment on your credit card?

Re: Frustration

BKNS27 — Thu, 27 Oct 2022 23:45:33 GMT

@HSKhurana

Did you confirm to the text with the Koodo SIM in your phone that you are porting your old number over to PM?

If you didn’t that is why you can’t login to your account.

The old Koodo SIM will still work if porting was not completed.

Re: Frustration

HSKhurana — Fri, 28 Oct 2022 00:03:07 GMT

Thanks... it's now all been fixed for me by CSA... kudos to PM...

Re: Frustration

HSKhurana — Fri, 28 Oct 2022 00:04:06 GMT

Thanks! It's now all been fixed for me by CSA... kudos to PM...