topic Re: Upgraded 12 GB Plan offer. in Get Support

Upgraded 12 GB Plan offer.

WernerE — Sat, 29 Oct 2022 19:01:35 GMT

I just purchased a sim card and activated it this morning. After doing so and logging our, I went back to the Public Mobile website in order to see if I could log into my account, and there was an offer for plans of $40 or more to get 12 GB for 12 months. I am asking that my plan be upgraded to this level. What needs to be done to get this to happen?

Re: Upgraded 12 GB Plan offer.

softech — Thu, 27 Oct 2022 15:43:21 GMT

@WernerE if you missed it and just activated, yes, very likely PM support can help to apply it back for you

Please open ticket with PM Support and explain the situation:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Upgraded 12 GB Plan offer.

Meow — Thu, 27 Oct 2022 15:46:15 GMT

You already activate your account. Now you are considered 'old' customer. This offer is for 'new' customers.

Since you activated today, contact agent and discuss this with them. They might be willing to adjust your plan.

If offer is for ANY customer you might change plan NOW to any $40+ plan to get 12GB but in that case you will be paying plan twice: currently activated and new plan. You cannot pay plan cost difference...

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Upgraded 12 GB Plan offer.

hairbag1 — Thu, 27 Oct 2022 15:44:14 GMT

I can't see mention of that offer...but if you have it, perhaps it's available only to new customers. It should have instructions in the notice.

Re: Upgraded 12 GB Plan offer.

Meow — Thu, 27 Oct 2022 15:47:39 GMT

@hairbag1 wrote:
I can't see mention of that offer...but if you have it, perhaps it's available only to new customers. It should have instructions in the notice.

It is on main page:

Re: Upgraded 12 GB Plan offer.

WernerE — Thu, 27 Oct 2022 20:39:02 GMT

Thanks all. Was able to send a ticket to customer support. Here's hoping for a positive response.

Re: Upgraded 12 GB Plan offer.

dabr — Thu, 27 Oct 2022 20:48:43 GMT

@WernerE That promotion is still currently being advertised, so there should be no problem for PM to add it to your account if you activated on one of the 4G $40/+ plan.

Re: Upgraded 12 GB Plan offer.

torontokris — Sat, 29 Oct 2022 16:42:35 GMT

What plan did you activate on? I don't think it's eligible on the promo $40 15gb plan it has enough data anyway. You can add to the $50 5GB plan but the 15GB plan is better in the long run