topic Re: Cell Service in Get Support

Cell Service

se677ro — Thu, 27 Oct 2022 13:13:57 GMT

I have had no bars for telephone service in two days. i can not make calls or receive them. my account is active. i have reset my phone, i have toggled airplane.

Re: Cell Service

Dunkman — Thu, 27 Oct 2022 13:19:26 GMT

@se677ro

What about text and data?

Is there a report outage in your area?

https://www.telus.com/en/ab/outages

Other things to try:

Network reset of phone

Try your SIM card in another working phone. That helps determine whether hardware issue versus PM Service problem.

Re: Cell Service

se677ro — Thu, 27 Oct 2022 13:24:20 GMT

I can not text or use my data. and i have looked for outages in bowmanville to belleville area nothing still.

Re: Cell Service

softech — Thu, 27 Oct 2022 13:27:34 GMT

@se677ro do you know anyone using Telus/Koodo/Bell/Virgin/Lucky might have experiencing problem in your area as well?

do you have another phone to test your sim card? this can confirm if it is a device issue or network

Re: Cell Service

se677ro — Thu, 27 Oct 2022 13:32:21 GMT

unfortunately no i do not

Re: Cell Service

Meow — Thu, 27 Oct 2022 14:43:58 GMT

It could be local cell tower has issues. Did you try to connect moving further from your current area (few km)?