topic Re: Frustrated in Get Support

Frustrated

dragonfly9 — Thu, 27 Oct 2022 04:52:08 GMT

I have spent close to 2 hours nightly for 4 days trying to troubleshoot how to get into my husband's account since we need to change the expiry date of his credit card on his preauthorized payments. We cant go into his account because it keeps saying that it sent a verification code to his email and THERE IS NOTHING THERE! Sooooooo beyond frustrating when you cant speak to a real live person to solve this. He may quit PUBLIC MOBILE if I cant solve this soon. At this point he hasnt been able to use his phone for 4 plus days!

Re: Frustrated

NDesai — Thu, 27 Oct 2022 04:56:46 GMT

@dragonfly9 Have you checked the correct email account and looked in the Spam/Junk folder? I just tested it and I got the email within a few seconds of requesting. So system is working correctly. If you still have trouble with this, please reach out to PM CS Agent.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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Re: Frustrated

dust2dust — Thu, 27 Oct 2022 05:12:40 GMT

Are the services working? If so why aren't you using the SMS option? Do you have the sim in a working phone?

If the account is suspended then another way around is to make a payment by way of buying vouchers or using real time payments in some stores. That will reactivate the account. Then you can use the SMS option to login and change the credit card.

Re: Frustrated

darlicious — Thu, 27 Oct 2022 12:41:44 GMT

@dragonfly9

To add to @dust2dust 's post....here is info on where to buy vouchers and other alternative forms of payment.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594