topic Re: Refund in Get Support

Refund

Davemac5 — Sun, 30 Oct 2022 14:07:27 GMT

I had an account with public mobile but canceled a month ago and I was wondering how I get a refund on my money that is in your account syst

Re: Refund

RossN — Thu, 27 Oct 2022 11:48:21 GMT

@Davemac5 hi there are no refunds ,when an account is closes sorry

Re: Refund

softech — Thu, 27 Oct 2022 12:03:21 GMT

@Davemac5 how did you "cancel" the account?

Generally, there are only two ways to "cancel" the account

Port the number out to another provider and your account will be closed immediately
Disable Pre-Authorized payments, PM will then unable to charge you to renew, your account will ben be suspended and then 90 more days later, your account will be closed

Did you do any of these? if not, if you simply not using the service or just remove the sim card, it is not considered as account cancelled. You will need to login to My Account and do step 2 above to avoid further charging from PM

Re: Refund

computergeek541 — Thu, 27 Oct 2022 23:47:35 GMT