topic Re: Lost SIM card in Get Support

Lost SIM card

nmumin — Thu, 27 Oct 2022 03:28:41 GMT

My brother lost his public mobile SIM card, he bought a new one but he wants to activate and keep same phone number. He is currently offline and I want to help him since I have all his details. Can some guide us asap.

Re: Lost SIM card

hairbag1 — Thu, 27 Oct 2022 03:41:12 GMT

If he can log in to his account he can Change Sim.

Profile / Edit Account Info / Change Sim Card Number

Re: Lost SIM card

nmumin — Thu, 27 Oct 2022 03:39:32 GMT

What are steps to take if activate the public mobile account. We lost our SIM card, but a new one but want to keep the same. Keep in mind we are already PM customer

Re: Lost SIM card

computergeek541 — Thu, 27 Oct 2022 03:46:02 GMT

@nmumin wrote:
What are steps to take if activate the public mobile account. We lost our SIM card, but a new one but want to keep the same. Keep in mind we are already PM customer

Are you saying that your brother doesn't have a Self Serve account? The only way that could happen would be if he activated at a store might never completed the step of creating the Self Serve account. A customer support agent would need to finsh that off. A ticket to contact them would need to be opened by using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html