topic Re: data usage in Get Support

Account

FT1 — Wed, 26 Oct 2022 21:50:30 GMT

Hi my kid only has 1GB of data. Will public mobile give her a message automatically of some kind when the data is almost used up?

Re: Account

Outdoorsman — Wed, 26 Oct 2022 21:58:34 GMT

@FT1 hi yes they are supposed to but I wouldn't count on it, sometimes they are slow in sending them out

Re: Account

Metal1967 — Wed, 26 Oct 2022 21:58:47 GMT

@FT1 pm will send messages when data is getting low..

data usage

FT1 — Wed, 26 Oct 2022 22:31:54 GMT

Can I see on my online account what data usage I have used so far during the month? Is it live usage?

Re: data usage

dust2dust — Wed, 26 Oct 2022 22:34:46 GMT

Yes. Those bars in the middle show you your usage and what's left. Then on the right you might have circles that are each add-on.

You need to click on the little spinner refresh icons lower down to update the usage. The site does terrible caching. Or use private mode.

Re: data usage

softech — Wed, 26 Oct 2022 22:35:40 GMT

@FT1 Yes

On the main page of My Account, it has a simplified version and will show your updated usage. But please use Incognito mode to login My Account to avoid cached issue

There is also a Usage History page. But the filter is not working 100%. So, when using the page, it is best to download the usage in Excel format and filter using Excel

Re: Account

EdN — Thu, 27 Oct 2022 05:21:19 GMT

You will receive a notification.

You can also set up a warning using your phones settings but not sure how accurate it is

Go to SETTINGS click NETWORK & INTERNET click DATA USAGE make sure MOBILE DATA is ON and you should see a category DATA WARNING & LIMIT. Click that to set up Useage cycle and warning.

At least that's how my Android phone works. YMMV

Good thing about PM is that you won't be able to go over the limit and get charged, it will just stop working. You can also buy data add-ons that don't expire until used up as a backup but they are expensive. Sometimes Public Mobile gives out 1 or 2GB bonus data near the holidays but there is no guarantee they will continue to do that

Re: Account

Brianv72 — Sat, 19 Jul 2025 13:09:11 GMT

Take it from me, as i just found out that my kid has been adding data for too long and expensively charging me. PM will send notification about data usage about to be at its limit, and then PM will also subsequently send text message to your kids phone asking if they want to

add data. All your kid has to do is reply yes, and it charges you from 15 per gb, or 40$ for 4gb. It's crazy. My solution is using a debit/ credit card that i have only enough funds in order to pay for plan, but I'm not sure where to go from here. It's crazy to think my kid would deceive me, but I guess that's how addictive these devices are. Be warned now.