topic Re: Change number in Get Support

Change number

FranklinBoss — Wed, 26 Oct 2022 16:54:30 GMT

By mistake , i change my phone number , i would like to restore my old phone number , need help plz

Re: Change number

RossN — Wed, 26 Oct 2022 16:56:38 GMT

@FranklinBoss hi not sure if that's possible

you need to contact a customer service agent to find out

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Change number

softech — Wed, 26 Oct 2022 16:56:57 GMT

@FranklinBoss did you get the number originally from PM or you ported in your number from another provider?

if you got it new from PM (or Koodo or Telus), they might be able to reassign you the number

But if you ported in the number from other providers, it might be out of PM's control

Please open a ticket with PM support and discuss with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Change number

dust2dust — Wed, 26 Oct 2022 17:05:04 GMT

Just making sure of terminology. So you're a customer here and for some reason along the way you went through the steps in the account to change your number. Was this an attempt to port in from another provider? Or to pick up a new number from here?

If this was just very recent then support can likely get the number back. If it was longer than recently and if the number originated from elsewhere then that could be a problem.

Maybe you'd share the first 6 digits of your number. But that would tell us the province and area that the number came from.

Re: Change number

FranklinBoss — Wed, 26 Oct 2022 17:22:38 GMT

I pick my first number here on Public mobile

Re: Change number

dust2dust — Wed, 26 Oct 2022 17:24:55 GMT

How long ago did you mistakenly change your number? Was that a port change or just a change number?

Re: Change number

FranklinBoss — Wed, 26 Oct 2022 17:45:06 GMT

I mistakenly change my number 2 days ago , and i changed my number on my profile

Re: Change number

FranklinBoss — Wed, 26 Oct 2022 17:46:02 GMT

Its not a port change

Re: Change number

dust2dust — Wed, 26 Oct 2022 17:46:51 GMT

All you can do is ask support to change it back. They did it for me just a couple days ago.