topic U.S. data not activating in Get Support

U.S. data not activating

DDW — Thu, 27 Oct 2022 02:02:47 GMT

I am visiting the U.S. and my data plan is not activating. I have already done SIMon, no help. My account is current and it shows I have service for the States. However, after resetting, checking APN , etc. NOTHING. I need an agent to help on their end, please.

Re: U.S. data not activating

Yummy — Wed, 26 Oct 2022 17:41:58 GMT

If you can see your US add-on on your account then add-on is successfully purchased.

Not having a service might be due to no more 3G in USA. Try to manually connect to t-mobile.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: U.S. data not activating

dust2dust — Wed, 26 Oct 2022 17:42:10 GMT

Manually connect to T-Mobile. Some areas are even iffy for that. You turned on data roaming? And your data?

Re: U.S. data not activating

Metal1967 — Wed, 26 Oct 2022 18:08:38 GMT

@DDW Roaming service is SO unreliable.. I’d look into alternate options..