topic Data in Get Support

Data

Tracyhall31 — Wed, 26 Oct 2022 16:31:17 GMT

I have 5 g of data but my data on my phone not working. It shows online that I actually still have 5 plus the 2 but not working on my phone.

Re: Data

RossN — Wed, 26 Oct 2022 16:33:58 GMT

@Tracyhall31 hi you may be seeing a cached version of your data in your account,try a different browser in secret or incognito mode and log back into your account to see if data updates

Re: Data

dust2dust — Wed, 26 Oct 2022 16:35:25 GMT

Click the little spinner refresh icons lower down or use private mode. This will update the information on the page.

Can we assume you turned on cellular data? That a browser has permission to use cellular data. If Android can you provide images of your APN settings.

Re: Data

Yummy — Wed, 26 Oct 2022 16:42:22 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.

Confirm you really have some data available on your account.