topic Re: new account in Get Support

new account

hockeybonkers — Wed, 26 Oct 2022 16:32:52 GMT

Hello , after I created my sons account and added my referral code to his account, it dawned on me I don't remember pushing the add button when I put the Promo code 12MONTHS12GB to my account creation earlier. Can someone insure that this happened ?

Re: new account

HALIMACS — Wed, 26 Oct 2022 01:16:29 GMT

@hockeybonkers

If you don't see the promotion show in your "Promotions" section under their self-serve site within several days, then contact a CSA by going under "Get Help" above and search customer support agent.

Re: new account

hockeybonkers — Wed, 26 Oct 2022 01:17:16 GMT

ok will do

Re: new account

HALIMACS — Wed, 26 Oct 2022 01:18:57 GMT

You did activate on a $40+ plan, did you @hockeybonkers ?

Re: new account

hockeybonkers — Tue, 01 Nov 2022 00:19:40 GMT

yes, the Data is still not being shown on my account

Re: new account

dabr — Tue, 01 Nov 2022 00:32:44 GMT

@hockeybonkers You'll need to submit a ticket and ask customer support to add promo code to the account. Here's link to chatbot or send private message to CS_Agent if unable to submit a ticket.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW, there's currently 15GB/$40 plan also available in self serve account (time limited offer) and the data allotment doesn't change after 12 months. You can schedule a plan change to this offer by selecting the correct $40 plan after selecting Plans/Add-ons page and then Change My Plan option. However, you will not be able to get the 12GB bonus promo data stacked on top of this, although you can ask customer support about that if you submit a ticket.