topic Re: Ticket in Get Support

Ticket

Shayespitzer — Tue, 25 Oct 2022 19:33:56 GMT

Speak to customer support

softech — Tue, 25 Oct 2022 19:36:04 GMT

@Shayespitzer any chance you want to share your question and maybe we can help? We might have quick workarounds to resolve your issue quicker

But if you want to go ahead and engage support, please open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

RossN — Tue, 25 Oct 2022 19:36:17 GMT

@Shayespitzer hi is there anything we can help with? if not

you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

DDM69 — Tue, 25 Oct 2022 21:07:15 GMT

Do you have a question?
What’s the issue?

BKNS27 — Tue, 25 Oct 2022 22:12:17 GMT

PM is all online service so the only communication with a CS_Agent is in writing through SIMon Chatbot or through private messaging.