topic Re: Not getting SMS messages in Get Support

Not getting SMS messages

YACHTING-STAR — Tue, 25 Oct 2022 17:53:28 GMT

Hello,

I'm trying to login to a few different services, eg: banks, and using SMS 2 factor authentication, and I'm not getting the automated sent texts on my phone. As a new client, is there anything I need to figure for this?

Thanks

Re: Not getting SMS messages

walker1 — Tue, 25 Oct 2022 17:59:09 GMT

@YACHTING-STAR wrote:
Hello,

I'm trying to login to a few different services, eg: banks, and using SMS 2 factor authentication, and I'm not getting the automated sent texts on my phone. As a new client, is there anything I need to figure for this?

Thanks

@YACHTING-STAR

After activation, those take about a week to work properly.

It's a security thing and those systems need to learn your new location, since you moved to a different provider.

Re: Not getting SMS messages

RossN — Tue, 25 Oct 2022 17:58:54 GMT

@YACHTING-STAR hi because of security measures in place from the banks and other companies your are getting the codes from, it can take up to 10 days for things to start working again, in some cases you may need to contact them to get things working again

Re: Not getting SMS messages

softech — Tue, 25 Oct 2022 17:59:52 GMT

@YACHTING-STAR if you ported your number into PM, it is normal those system generated text like 2FA to take time before coming to your new provider. Systems take longer to see the new "home" of your phone number and route the text correctly. Some systems also put that delay on purpose for security reason to avoid SIM fraud

So those text should start coming in the next few days. In a week, they should all be ok

Re: Not getting SMS messages

walker1 — Tue, 25 Oct 2022 18:03:06 GMT

If not, PM support is your best friend for help.

Re: Not getting SMS messages

Yummy — Tue, 25 Oct 2022 18:21:33 GMT

If you ported your number from other provider, consider it might take up to 2 weeks for 2FA to 'find a route' to your new provider.

I assume everything else is working as expected? Calls/SMS/Internet in/out?

Re: Not getting SMS messages

walker1 — Tue, 25 Oct 2022 18:30:21 GMT

Why didn't someone else think of or say that, in different words?