topic Re: Log In Fail in Get Support

Log In Fail

KookCho — Tue, 25 Oct 2022 17:38:09 GMT

I can't seem to log into my account or reset password to update my credit card info

walker1 — Tue, 25 Oct 2022 17:40:56 GMT

Try again but using incognito or private mode.

Yummy — Tue, 25 Oct 2022 17:40:58 GMT

Do not change password. If you did change it, wait 15-20 to try to log in.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

softech — Tue, 25 Oct 2022 17:46:42 GMT

@KookCho Incognito mode or other browser should work.

If not PM support will be your friend, please open ticket with them

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

walker1 — Tue, 25 Oct 2022 17:49:17 GMT

Only PM support will be your friend, no one else?

Luddite — Fri, 04 Nov 2022 18:57:14 GMT

@walker1 wrote:
Only PM support will be your friend, no one else?

Could be, I guess.