topic Re: Missing calls altogether in Get Support

Missing calls altogether

luthien — Tue, 25 Oct 2022 15:48:34 GMT

I've been missing possibly up to 80% of incoming calls. What happens is this: someone calls me and it goes straight to voicemail. They'll leave a voicemail which I can listen to, but the call never appears in my call history. The only way I know they called is if they choose to leave a voicemail.

That means that if they do NOT leave a voicemail, I have no idea that they called, which is obviously a huge issue.

Re: Missing calls altogether

RossN — Tue, 25 Oct 2022 15:55:35 GMT

@luthien hi go into network settings and manualy set to 3g see if that helps with your calls

Re: Missing calls altogether

luthien — Tue, 25 Oct 2022 16:07:10 GMT

Thanks, I'll give that a try. Hopefully it helps.

Re: Missing calls altogether

Meow — Tue, 25 Oct 2022 16:26:12 GMT

One of the reasons could be your signal is very low so system thinks your phone is off and then it redirects call to vmail.

Re: Missing calls altogether

BKNS27 — Tue, 25 Oct 2022 16:41:12 GMT

@luthien

Try rebooting your phone by powering it off wait couple of minutes then power back on.

If that didn’t work, it could be a backend provisional issue. Contact a CS_Agent to look into it for you.

Re: Missing calls altogether

luthien — Wed, 26 Oct 2022 13:25:21 GMT

The suggestion to manually set to 3G seems to be working, although I have no idea why that should be the case. Thank you!