topic Re: Suspension of account in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspension-of-account/m-p/893792#M609958 <P>Have you got a new card, maybe the same number but a new expiry date?</P> Tue, 25 Oct 2022 16:37:36 GMT dovolan 2022-10-25T16:37:36Z Suspension of account https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspension-of-account/m-p/893785#M609951 <P>Why are you suspending my account when I have automatic payment.&nbsp; &nbsp;The card registered is still valid.</P> Tue, 25 Oct 2022 16:34:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspension-of-account/m-p/893785#M609951 rmvwebb 2022-10-25T16:34:42Z Re: Suspension of account https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspension-of-account/m-p/893792#M609958 <P>Have you got a new card, maybe the same number but a new expiry date?</P> Tue, 25 Oct 2022 16:37:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspension-of-account/m-p/893792#M609958 dovolan 2022-10-25T16:37:36Z Re: Suspension of account https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspension-of-account/m-p/893798#M609962 <P>Unfortunately, sometimes autopay fails. Make a manual payment and it should reactivate.</P> Tue, 25 Oct 2022 16:41:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspension-of-account/m-p/893798#M609962 dust2dust 2022-10-25T16:41:14Z Re: Suspension of account https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspension-of-account/m-p/893806#M609969 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/165403">@rmvwebb</a>&nbsp;</P><P>If your renewal date is tomorrow, everyone account show suspended/cancelled…this is normal.</P><P>If your service is still working, just ignore it.</P><P>It will go back to Active after your renewal date.</P> Tue, 25 Oct 2022 16:46:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspension-of-account/m-p/893806#M609969 BKNS27 2022-10-25T16:46:49Z