topic Re: Log in troubles in Get Support

Log in troubles

faithmoorcraft — Tue, 25 Oct 2022 16:29:14 GMT

I can’t log in to my account and this is happening every month! Anyone else having that trouble?

Re: Log in troubles

RossN — Tue, 25 Oct 2022 16:31:52 GMT

@faithmoorcraft hi yes it is an ongoing problem hopefully it will be rectified soon in the meantime try a different browser in secret or incognito mode reboot your device and try to log in again

Re: Log in troubles

Meow — Tue, 25 Oct 2022 16:33:44 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Re: Log in troubles

BKNS27 — Tue, 25 Oct 2022 16:44:11 GMT

@faithmoorcraft

No problem here. Try clearing your cache, cookies and go incognito on your browser.

Website is very glitchy just like the Federal Government website.😤😡

Re: Log in troubles

DDM69 — Tue, 25 Oct 2022 20:06:24 GMT

Please give some details. What is happening when you try?

Re: Log in troubles

faithmoorcraft — Tue, 25 Oct 2022 20:32:07 GMT

First, it says wrong email or password and it isn’t . So I try to reset the password and the. It will say password reset failed and try again later! It’s been doing that every months and I have to get help

Re: Log in troubles

dabr — Tue, 25 Oct 2022 20:34:35 GMT

@faithmoorcraft Have you contacted support if you're unable to reset the password? Here's couple of links, try chatbot first: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send private message to CS_Agent if unable to submit a ticket: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437