topic Re: Add-ons Self Serve Down? in Get Support

Add-ons Self Serve Down?

kristine — Tue, 04 Jan 2022 19:48:31 GMT

Is there an issue with the add-ons today? I put $10.00 into my available funds, but every time I try to purchase an additional 200 MB of data, the page just reloads and it still shows that I have $10.00 in available funds.

The following message appears mid-page: ValidateAndUpdateOptions/Provisioning_14

I've tried this in both Chrome and Firefox with the same results.

I get the "confirm my purchase" popover and click on it, just to be taken back to the top of the add-ons page again.

Re: Add-ons Self Serve Down?

Taekgun — Tue, 24 Oct 2017 19:22:37 GMT

Try using Chrome in Incognito mode, this may help with the error.

I'm not aware of any issue. Can anyone else weigh in?

Re: Add-ons Self Serve Down?

closng — Tue, 24 Oct 2017 19:36:17 GMT

Just a guess but I think you might need to add the tax to the $10 into your funds? i.e. fund the account with $11.30 in total.

Re: Add-ons Self Serve Down?

pakmode — Tue, 24 Oct 2017 19:36:51 GMT

Yeah, like @Taekgun said, hopefully it's just a browser issue.

Clearing your cookies should work, or going Incognito mode as mentioned.

Re: Add-ons Self Serve Down?

NDesai — Tue, 24 Oct 2017 19:54:13 GMT

@closng wrote:
Just a guess but I think you might need to add the tax to the $10 into your funds? i.e. fund the account with $11.30 in total.

No. Whenever you manually add funds, the tax is charged automatically on top of the amount you want to add. If you enter $10, tax is changed on $10. So, you don't need to enter amount+tax.

Re: Add-ons Self Serve Down?

stonechucker — Tue, 24 Oct 2017 20:01:02 GMT

@closng,

No, no, no. We never add taxes to our available balances. Taxes are charged at the time of purchase, and the regular costs are only added to the Available balance.

Never purposely add the tax - it's done for you when you use a credit / visa debit with PM directly, or at a voucher location.

Re: Add-ons Self Serve Down?

closng — Tue, 24 Oct 2017 20:16:43 GMT

Thanks for clarifying @NDesai, @stonechucker!

Re: Add-ons Self Serve Down?

Islandmike — Tue, 24 Oct 2017 21:27:16 GMT

Im having the same issues and I’ve tried private and incognito modes. This is all from my phone so I have not tried from a desktop environment yet though.

Re: Add-ons Self Serve Down?

kristine — Tue, 24 Oct 2017 22:38:01 GMT

Just to clarify, I was charged $11.30 for the $10.00 deposit, so yes, taxes are accounted for. I also forgot to mention that I topped up about a month ago and it was smooth sailing - no errors or delays, so this seemed weird.

(ETA) Mod PMed me and waved his/her magic wand, and it looks like I'm back in business. Thanks.

Re: Add-ons Self Serve Down?

mike_mccorms — Wed, 25 Oct 2017 13:53:05 GMT

I'm experiencing the same issue today 10/25/2017. I've PM'd moderators for resolution.

Re: Add-ons Self Serve Down?

plugels — Sat, 28 Oct 2017 23:02:06 GMT

I am having the same error when trying to add data. I have tried incognito.