topic Log In Fail in Get Support

Log In Fail

BobCho — Tue, 25 Oct 2022 13:31:33 GMT

My parents can’t seem to log into there accounts to update their Credit Cards.

I have tried resetting the password account with no luck. Any way you can help?

Meow — Tue, 25 Oct 2022 13:34:10 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

RossN — Tue, 25 Oct 2022 13:37:04 GMT

@BobCho hi if trying a different browser doesn’t work for you then you

need to contact a customer service agent for account email reset or change

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply