topic Re: Suspended account in Get Support

Suspended account

djjunger — Tue, 25 Oct 2022 02:04:35 GMT

Why was my account suspended when public mobile didn’t try to process my monthly payment?

Re: Suspended account

softech — Tue, 25 Oct 2022 02:06:09 GMT

@djjunger Chances are Pre-Authorized payment failed. It could be an issue from your credit card or an issue with Public Mobile.

Also, since PM is prepaid, once the payment is not make, the line will be suspended

But no worry, just login to My Account, click Reactivate my plan and follow the steps to complete the payment

Re: Suspended account

BKNS27 — Tue, 25 Oct 2022 04:02:33 GMT

@djjunger

Is your phone still working? Is your renewal date tomorrow?

If yes for both questions then this is a standard notice to every member that the account is suspended/expired but if you are on AutoPay or have sufficient funds to ignore notice.