topic Re: sim card activation in Get Support

sim card activation

farter — Tue, 25 Oct 2022 04:02:16 GMT

my account is paid and active, got a new phone, will not recognise sim card, mobile network setting is greyed out?

Re: sim card activation

HALIMACS — Tue, 25 Oct 2022 01:39:07 GMT

@farter

is it new to you, or a brand new phone

EDIT: if used, make sure it’s not locked to a prior carrier or blacklisted. To check blacklist:

https://www.devicecheck.ca/check-status-device-canada/

Re: sim card activation

farter — Tue, 25 Oct 2022 01:39:10 GMT

it's a brand new phone, came with a notice that i might have to manually input the APN, but it would not respond and greyed out the mobile network setting

Re: sim card activation

HALIMACS — Tue, 25 Oct 2022 01:42:02 GMT

@farter

What happens when you dial *611?

Can you try the SIM card in a different device?

Also, try resetting network connections and rebooting device with SIM card in it.

Re: sim card activation

softech — Tue, 25 Oct 2022 01:45:48 GMT

@farter wrote:
it's a brand new phone, came with a notice that i might have to manually input the APN, but it would not respond and greyed out the mobile network setting

@farter The APN will only affect your data, won't affect connection or voice

Where you got the new phone from? please check if your phone is clean here:

https://www.devicecheck.ca/check-status-device-canada/

Re: sim card activation

farter — Tue, 25 Oct 2022 01:47:38 GMT

i bought it from amazon, there is not even a phone icon to dial with

Re: sim card activation

softech — Tue, 25 Oct 2022 01:48:39 GMT

@farter wrote:
i bought it from amazon, there is not even a phone icon to dial with

@farter first , check if your phone is clean or blacklisted

Also, tell us what brand and model is your phone

Re: sim card activation

farter — Tue, 25 Oct 2022 01:51:17 GMT

Its a Ulefone ARMOR X10 to replace the Armour X8 that i was very happy with.

Re: sim card activation

softech — Tue, 25 Oct 2022 01:54:01 GMT

@farter your phone should work on PM

First, check devicecheck site and let us know if the phone is clean

If clean, try a reboot and the Reset All network settings to see if it works

Re: sim card activation

HALIMACS — Tue, 25 Oct 2022 01:54:44 GMT

@farter

try both of these two things:

put the Sim card in another device to test SIM
use another working SIM card in your new phone to test phone