topic Re: Umidigi A11 pro Max in Get Support

Umidigi A11 pro Max

rcicciu — Fri, 27 May 2022 16:35:48 GMT

Hi,

Just got this phone. Umidigi A11 Pro Max. I had read that all Umidigi phones were compatible with Public Mobile. This one connects but only in 3g. Settings preferences is set for 4g.

Any advise?🙂

Re: Umidigi A11 pro Max

BKNS27 — Fri, 27 May 2022 16:44:36 GMT

@rcicciu

PM is at 4G/LTE but has been throttled down to 3G. It would be interesting to see what happens when 3G frequency will be removed in Canada in 2025.

Re: Umidigi A11 pro Max

iliketotalk — Fri, 27 May 2022 16:45:48 GMT

@rcicciu PM is throttled to 3g there is no 4g here

Re: Umidigi A11 pro Max

rcicciu — Fri, 27 May 2022 16:51:15 GMT

Ok, thanks for info. Yet on my regular phone, Xiaomi MI 6, signal strength bars indicate "4G+" with same SIM.

Re: Umidigi A11 pro Max

will13am — Fri, 27 May 2022 16:53:56 GMT

@rcicciu , according to the specs, the phone has all the essential 4G/LTE bands. I wonder if there is a problem with the phone, either hardware or software. Try installing the app, network cell info lite and doing some troubleshooting.

https://www.umidigi.com/page-umidigi_a11promax_specification.html

https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite&hl=en_CA&gl=US

Re: Umidigi A11 pro Max

will13am — Fri, 27 May 2022 16:55:30 GMT

@BKNS27 wrote:
@rcicciu
PM is at 4G/LTE but has been throttled down to 3G. It would be interesting to see what happens when 3G frequency will be removed in Canada in 2025.

None of this relates to OP's issue with not being able to make a 4G/LTE connection.

Re: Umidigi A11 pro Max

hTideGnow — Fri, 27 May 2022 16:57:07 GMT

HI @rcicciu did you have only 3G everywhere? did you try your phone in different places and see if you are getting LTE?

Re: Umidigi A11 pro Max

rcicciu — Fri, 27 May 2022 16:57:40 GMT

Many thx. Will try that.

Re: Umidigi A11 pro Max

treefrog — Mon, 30 May 2022 10:42:40 GMT

@rcicciu

Did you get a solution? Not getting it? Do you have the correct LTE bands to connect? Where are you located? Maybe you can only connect to 3G where you are?

Re: Umidigi A11 pro Max

jego3 — Tue, 25 Oct 2022 00:24:13 GMT

Hi,

I just bought the Umidigi A13 Pro. Texts and phone calls work but not data to access the Internet. Does data work for you with Public Mobile? I also tried the SIM on an old Umidigi A5 Pro, and data works. I don't know if the issue is only with the new phone model.

Thanks

Re: Umidigi A11 pro Max

softech — Tue, 25 Oct 2022 00:51:57 GMT

@jego3 For data issue, usually it is APN

A quick way is to try Refresh All Network and see if it will populate the correct APN settings.

If not work, check if you can edit your APN and make it match below

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Umidigi A11 pro Max

jego3 — Tue, 25 Oct 2022 01:00:22 GMT

@softech

Thanks for your help. I followed these instructions here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/umidigi-A9pro-data/m-p/749689

I'm not sure if it's the restart, reset network settings, manual 3G/2G or just some of the parameters that I changed. But it's working now.

Re: Umidigi A11 pro Max

softech — Tue, 25 Oct 2022 01:27:44 GMT

happy that it works. Enjoy your new phone