topic Re: cancellation in Get Support

cancellation

Moe75 — Tue, 25 Oct 2022 00:12:46 GMT

hey guys,

im in trouble here, i bought the sim card and activated it back in may this year from a small shop now i have no use for the service anymore and i would like to cancel it but i can not disable my payment method through my credit card because i can not log in! i dont have the 4 digits pin number and i dont know the email associatied with the sim at the activation time 5 months ago, all i have is the sim number it self it has a 19 digits on it and my credit card that is linked to the account, the only option i have is to compromise my credit card which is going to be a pian in the neck i really dont want to go through that!

Can someone help me please...

Thanks million

Re: cancellation

Outdoorsman — Tue, 25 Oct 2022 00:19:35 GMT

@Moe75 hi if you can't get into your account and you don't know your pin contact a customer service agent to remove your card for you

private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: cancellation

HALIMACS — Tue, 25 Oct 2022 00:22:05 GMT

@Moe75

On the day prior to your next renewal (around 5PM ‘ish), put your credit card on a temporary hold.

The renewal will fail, and your PM service will suspend.

Re: cancellation

BKNS27 — Tue, 25 Oct 2022 00:28:41 GMT

@Moe75

Didn’t the store print out all the information…email address, PIN etc?

You can dial 611 and disable AutoPay…let it run out after 90 days so your account will be cancelled/closed.

Or contact a CS_Agent to help you access your account.

Re: cancellation

Moe75 — Tue, 25 Oct 2022 01:26:05 GMT

thank you so much for providing me with their email, i was able to contact the agent and he solved the problem

Re: cancellation

Moe75 — Tue, 25 Oct 2022 01:26:39 GMT

thats also a good option thank you so much

Re: cancellation

Moe75 — Tue, 25 Oct 2022 01:27:02 GMT

i lost that paper, thank you for your help

Re: cancellation

Outdoorsman — Tue, 25 Oct 2022 01:27:50 GMT

@Moe75 that's great to hear!!