topic Re: no cell signal in Get Support

no cell signal

julielau57 — Mon, 24 Oct 2022 19:02:42 GMT

hello Public Mobile community,

need help, im recently experiencing call issues, been with PM for a few years now.

Account is Active and is in good standing. Hardware is unlocked Iphone X.

Cannot make or receive calls. If i reboot my phone I could make an outgoing call, but still not receiving incoming calls

Not sure where to start? I've initiated a service ticket this afternoon.

Thanks in advance

Re: no cell signal

hairbag1 — Mon, 24 Oct 2022 19:04:30 GMT

Could be a local network outage or isssue. Where you located...generally.

Re: no cell signal

julielau57 — Mon, 24 Oct 2022 19:07:51 GMT

@hairbag1

Thank you for the reply.

My partner has no service issues..we are in the Peel Region.

Re: no cell signal

RossN — Mon, 24 Oct 2022 19:08:12 GMT

@julielau57 hi try manually switching your network setting to 3g see if that helps with your phone calls ,they may be doing maintenace on the tower near you

Re: no cell signal

hairbag1 — Mon, 24 Oct 2022 19:11:36 GMT

Swap sims to see if the it works in his phone.

Re: no cell signal

julielau57 — Mon, 24 Oct 2022 19:12:11 GMT

@RossN thank you will try that.

Does this impact data speeds?

Re: no cell signal

julielau57 — Mon, 24 Oct 2022 19:13:50 GMT

@hairbag1 yes good idea

Re: no cell signal

julielau57 — Mon, 24 Oct 2022 22:38:15 GMT

@hairbag1 @RossN

switching network settings to 3G worked. Im able to make and receive calls.

Should i replace my sim card?

Thanks in advance

Re: no cell signal

RossN — Mon, 24 Oct 2022 22:42:23 GMT

@julielau57 hi your sim should be fine I am glad that worked but you may be having an issue in your area cantact a customer service agent to look into it for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: no cell signal

julielau57 — Mon, 24 Oct 2022 22:46:39 GMT

Thank you @RossN we opened a ticket, and still going thru the process.

Cell reception was still flakey when manually switching to 3G.

We have since, reset the network settings and things are working at the moment.

Fingers crossed.

Re: no cell signal

RossN — Mon, 24 Oct 2022 22:49:34 GMT

@julielau57 hopefully it will all work out for you 😁