topic Re: Payment voucher in Get Support

Payment voucher

Radar1 — Mon, 24 Oct 2022 19:25:14 GMT

Really frustrated! I used a credit voucher today to pay my bill as my credit card was lost and I’m waiting a new one. Once I used the voucher the account said I owed $0. When I made a call just now I couldn’t. Now my account says I’m not paid up and owe $4.00. What gives??

Re: Payment voucher

softech — Mon, 24 Oct 2022 19:27:40 GMT

@Radar1 can you login to My Account on a phone or computer and check the Payment History to see how the fund were used?

Also, what is your plan amount? What is the amount of the voucher you added?

Re: Payment voucher

BKNS27 — Mon, 24 Oct 2022 19:37:24 GMT

@Radar1

Try rebooting your phone but your account will have all your payments and will indicate if your account is Active.

Re: Payment voucher

Radar1 — Mon, 24 Oct 2022 20:31:19 GMT

$35 and change. I put in $40.