topic Re: Unable to access PM account online - Page expired? in Get Support

Unable to access PM account online - Page expired?

kluber21 — Mon, 24 Oct 2022 17:12:31 GMT

I've been trying to log on to my PM account online for a few days now. After I enter my login credentials, I keep getting this "page expired" error message. This pops up as soon as I press enter so I don't think it's a timeout error.

I'm not sure why this is happening or how to fix it... Any suggestions?

Things I've tried that didn't work:

Changing from wifi to mobile data
Changing my region settings on the homepage
Trying to access the page on multiple days

Re: Unable to access PM account online - Page expired?

RossN — Mon, 24 Oct 2022 17:13:30 GMT

@kluber21 Hi try a different browser in secret or incognito mode reboot your device and try to sign in again

Re: Unable to access PM account online - Page expired?

kluber21 — Mon, 24 Oct 2022 17:22:09 GMT

Thank you for the quick response. I just tried both of those and neither worked for me unfortunately.

Re: Unable to access PM account online - Page expired?

DDM69 — Mon, 24 Oct 2022 18:13:01 GMT

Hit the backpage arrow and try again. This works for me every time. 😁

Re: Unable to access PM account online - Page expired?

kluber21 — Mon, 24 Oct 2022 18:30:54 GMT

Are you doing that on desktop? I don't have access to that right now... I tried pulling down to refresh the page in my mobile browser and "reconfirming the submission" (didn't work) as well as just going back to the sign-in page and trying again (also didn't work).

Re: Unable to access PM account online - Page expired?

softech — Mon, 24 Oct 2022 18:32:38 GMT

@kluber21 try to use Incognito mode.

Click on the 3 dots and select Incognito tab and then access My Account via that Incogntio tab

Re: Unable to access PM account online - Page expired?

kluber21 — Mon, 24 Oct 2022 18:45:12 GMT

This did not work on my mobile device unfortunately.

Re: Unable to access PM account online - Page expired?

kluber21 — Mon, 24 Oct 2022 18:48:19 GMT

For whatever reason, I still can't get this to work on my phone but I was able to find a desktop and log on without issue. Doesn't make any sense why it doesn't work on my phone lol but at least I'm in now...

Re: Unable to access PM account online - Page expired?

oshax — Fri, 04 Nov 2022 02:25:39 GMT

I have the same problem on Chrome, android. This is a bug with the new portal and they need to fix it

Re: Unable to access PM account online - Page expired?

softech — Fri, 04 Nov 2022 02:42:55 GMT

@oshax wrote:
I have the same problem on Chrome, android. This is a bug with the new portal and they need to fix it

@oshax today , this is not a bug but just site is down.

https://productioncommunity.publicmobile.ca/t5/Announcements/OPEN-ISSUE-Systems-Outage-Update/td-p/898243

Re: Unable to access PM account online - Page expired?

oshax — Fri, 04 Nov 2022 02:45:42 GMT

Actually the issue in this thread is indeed a bug and has been ongoing since the major changes to the portal. It's an unfortunate coincidence that the site is down today when I posted this