topic Re: Plan change did not take effect in Get Support

Plan change did not take effect

mzanette — Mon, 24 Oct 2022 13:45:12 GMT

I changed to the $40 / 4G plan to start yesterday, it doesn't seem to be working. My speed is still slow. When I look at my plan it still lists the 3G plan even though on the payment from Oct 23 it took the $40 for the new plan.

https://i.imgur.com/L4wxLQL.jpg

https://i.imgur.com/b1xzvYz.jpg

Re: Plan change did not take effect

RossN — Mon, 24 Oct 2022 13:51:31 GMT

@mzanette good morning first of all it takes up to 48 hours for your speed to increase secondly you may be looking at a cache version of your account delete your cache and cookies or try a different browser in secret or incognito mode reboot your device and then sign in again that should clear it up

Re: Plan change did not take effect

mzanette — Mon, 24 Oct 2022 13:59:52 GMT

You were correct. Logging in with an incognito browser I see the new plan. I'll wait to see the speed change. Thank you.