topic Re: internet connection problem in Get Support

internet connection problem

Carolqu — Tue, 24 Jan 2023 07:58:08 GMT

Hi all, I have been with PM for 6 months without issues. This morning my ios10 phone lost connection. I see LTE but there is no internet connection. I checked APN settings and they look good. I checked the self portal and account is active. I've rebooted it 3 times and tried removing the sim. Any thoughts?

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Re: internet connection problem

dust2dust — Mon, 24 Oct 2022 07:20:09 GMT

When you were checking the self-portal, did you notice if you had used all your data? Click on the little spinner refresh icons lower down or use private mode to make sure the information is current.

I'm sure you've turned on cellular data and that your browser has permission to use cellular data?

Re: internet connection problem

BKNS27 — Mon, 24 Oct 2022 08:37:13 GMT

@Carolqu

What iPhone do you have because the latest update is iOS 16.0.3?

Also what plan are you on?

Try login out then back on and see how much data you have left.

Re: internet connection problem

hycm53 — Mon, 24 Oct 2022 12:34:22 GMT

@Carolqu If you bought the second one then make sure is not in blacklist:

https://www.imeipro.info/

Re: internet connection problem

softech — Mon, 24 Oct 2022 13:22:29 GMT

@Carolqu which city and province you are at?

and you can check if your phone is blacklisted here as well

https://www.devicecheck.ca/check-status-device-canada/