topic Re: Cancel US data Roaming package in Get Support

Cancel US data Roaming package

Tranius89 — Mon, 24 Oct 2022 00:57:55 GMT

I purchased the US data roaming package for a day trip tomorrow. I no longer need to go on this trip, so is it possible to cancel this add-on and get a refund?

Re: Cancel US data Roaming package

RossN — Mon, 24 Oct 2022 01:00:52 GMT

@Tranius89

hi you need to contact a customer service agent to ask for a credit or refund

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Cancel US data Roaming package

Dunkman — Mon, 24 Oct 2022 01:03:16 GMT

@Tranius89

Since Public mobile is prepaid, in general, there are no refunds. Some customer service agents may credit your account the value of the add on though.

Re: Cancel US data Roaming package

hTideGnow — Mon, 24 Oct 2022 01:11:37 GMT

HI @Tranius89 there is a chance that they might give you back the credit to your account. Please open ticket with PM CS agent and ask them

Re: Cancel US data Roaming package

Tranius89 — Mon, 24 Oct 2022 01:13:44 GMT

Thank you,

I used the chatbot and eventually was able to submit a ticket. I had a hard time choosing the appropriate options because none of them were quite related to my issue, so I will explain the situation when I am contacted by a customer service agent. Appreciate your help!