topic Re: Only voice messages in Get Support

Only voice messages

Lehaha — Sun, 23 Oct 2022 20:56:02 GMT

Hi there, finally I ported my friend’s number to PM successful last night, but know her phone number only can leave voice messages, can’t call in and out? Any ideas?

thanks

Re: Only voice messages

softech — Sun, 23 Oct 2022 20:59:14 GMT

@Lehaha maybe that is not PM VM but VM of her previous provider? Can she receive any incoming calls or text at all?

A critical part to porting is to receive a text from the old provider and reply YES within 90 mins. If you fd is not receiving calls and text on PM sim card and can only make outgoing calls, then she might have missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Only voice messages

inCity — Sun, 23 Oct 2022 21:05:52 GMT

@Lehaha

if reply to old provider yes, try reboot phone.

Re: Only voice messages

Lehaha — Sun, 23 Oct 2022 22:04:19 GMT

Thanks