topic Re: It shows i have 2 gigs of data left but not working in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893161#M609463 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/43280">@Rhuard</a>&nbsp;wrote:<BR /><P>I recently did an adon for a few extra gigs about 4 days ago and as of today it just stopped working but it shows my data usage that i have about 2 gigs of data left so I am confused. Can someone help.</P><HR /></BLOCKQUOTE><P>The Self Serve site sometimes show incorrect information.&nbsp; For an accurate infromation about the amount of data remaining on your account please use your phone to dial 611 to hear that information.</P> Sun, 23 Oct 2022 20:31:08 GMT computergeek541 2022-10-23T20:31:08Z It shows i have 2 gigs of data left but not working https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893158#M609460 <P>I recently did an adon for a few extra gigs about 4 days ago and as of today it just stopped working but it shows my data usage that i have about 2 gigs of data left so I am confused. Can someone help.</P> Sun, 23 Oct 2022 20:28:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893158#M609460 Rhuard 2022-10-23T20:28:32Z Re: It shows i have 2 gigs of data left but not working https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893161#M609463 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/43280">@Rhuard</a>&nbsp;wrote:<BR /><P>I recently did an adon for a few extra gigs about 4 days ago and as of today it just stopped working but it shows my data usage that i have about 2 gigs of data left so I am confused. Can someone help.</P><HR /></BLOCKQUOTE><P>The Self Serve site sometimes show incorrect information.&nbsp; For an accurate infromation about the amount of data remaining on your account please use your phone to dial 611 to hear that information.</P> Sun, 23 Oct 2022 20:31:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893161#M609463 computergeek541 2022-10-23T20:31:08Z Re: It shows i have 2 gigs of data left but not working https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893174#M609475 <P>No where in the options does it tell me my data usage except for when it is going to expire and it says i do not have an addon but i did in fact buy one for more data!</P> Sun, 23 Oct 2022 20:44:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893174#M609475 Rhuard 2022-10-23T20:44:43Z Re: It shows i have 2 gigs of data left but not working https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893176#M609477 <P>Hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/43280">@Rhuard</a>&nbsp;two places on My Account will show you usage</P><P>&nbsp;</P><P>Better to clear cache and restart browser,&nbsp; or use Incognito mode, to login to My Account</P><P>Then, the overview page has the addon or data usage there.&nbsp;&nbsp;</P><P>There is also Usage history page there, but usage there might be couple hours behind,&nbsp; not as up to date as those show on Overview page</P> Sun, 23 Oct 2022 20:47:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893176#M609477 hTideGnow 2022-10-23T20:47:21Z Re: It shows i have 2 gigs of data left but not working https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893198#M609496 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="plan.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/9F5A6D6F16DC1E09D23CACD48522F83C/responsive_peak/images/image_not_found.png" alt="plan.jpg" /></span></P> Sun, 23 Oct 2022 21:46:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893198#M609496 hairbag1 2022-10-23T21:46:42Z Re: It shows i have 2 gigs of data left but not working https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893202#M609500 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/43280">@Rhuard</a>&nbsp;</P><P>&nbsp;</P><P>When calling 611, the system informs you how much data is remaining including all plan and add-on data. Please select option 3.</P> Sun, 23 Oct 2022 21:54:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893202#M609500 computergeek541 2022-10-23T21:54:43Z Re: It shows i have 2 gigs of data left but not working https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893210#M609507 <P>The 611 method will require your 4 digit account pin.</P><P>But that refresh icon shown above or using private mode should also update the information.</P> Sun, 23 Oct 2022 22:15:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/It-shows-i-have-2-gigs-of-data-left-but-not-working/m-p/893210#M609507 dust2dust 2022-10-23T22:15:50Z