topic Re: Porting from chatr in Get Support

Porting from chatr

brandon118661 — Sun, 23 Oct 2022 17:01:17 GMT

Hi there I'm looking the port my number over from chatter to public mobile and my charter number was past this anniversary date so it gave me an error code can I speak to like a moderator or somebody to help push it through please

Re: Porting from chatr

RossN — Sun, 23 Oct 2022 17:05:24 GMT

@brandon118661 hi your chatr account must be active in order toport your number those rules applt to all service providers sorry

Re: Porting from chatr

HALIMACS — Sun, 23 Oct 2022 17:07:54 GMT

Do you mean your Chatr number is no longer active, @brandon118661

In order to port here, you need the prior service to be active so that you can respond "YES" to the port authorization request sent from the provider you're leaving.

EDIT: @brandon118661

I will private message you the number to help with porting.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

Re: Porting from chatr

brandon118661 — Sun, 23 Oct 2022 17:06:43 GMT

It is active I just have not topped it up yet expired yesterday. They manually pushed it through I have ported 2 numbers over in last month same way

Re: Porting from chatr

dabr — Sun, 23 Oct 2022 20:06:10 GMT

@brandon118661 Your wife's Chatr account also needs to be active at time of porting otherwise the number will not transfer. She also needs to keep the Chatr SIM in her phone until she receives the transfer text from Chatr and respond with a YES within 90 minutes window.

Is she able to contact customer support at Chatr and ask them, as a gesture of goodwill, to resubmit the transfer request (which will first need to be requested by Telus Porting Dept)? Otherwise she may need to pay for another month's service to Chatr in order to transfer her number. The other option is for her to take a new number with PM instead.

I'll private message you the Telus Porting # (check your message box top right) which she can call to request that they resubmit the transfer request depending on if one of the suggestions above is followed. Then she just needs to keep the Chatr SIM in the phone until the porting is complete.

Re: Porting from chatr

dabr — Sun, 23 Oct 2022 20:15:35 GMT

@brandon118661 You also posted in the Lounge about porting over from Chatr. So have you managed to port over all the numbers successfully including your wife's?

Re: Porting from chatr

brandon118661 — Sun, 23 Oct 2022 20:29:08 GMT

Hi there no I have not. I need a admin to push the number through for me. I can't reply yes as the line is out of minutes it ranout yesterday

Re: Porting from chatr

computergeek541 — Sun, 23 Oct 2022 20:32:54 GMT

@brandon118661 wrote:
Hi there no I have not. I need a admin to push the number through for me. I can't reply yes as the line is out of minutes it ranout yesterday

To get the help of a Public Mobile customer support agent, you will need to use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Porting from chatr

dabr — Sun, 23 Oct 2022 20:44:13 GMT

@brandon118661 You can also call the porting number that you've already received from @HALIMACS or myself, but the Chatr account will need to reactivated unless they are willing to help without reactivating it.