topic US 1gb data roaming not showing up on Plan and Add On page in Get Support

US 1gb data roaming not showing up on Plan and Add On page

cyperess — Sun, 23 Oct 2022 16:58:13 GMT

I purchased the US 1gb data add on and can see it in my purchase history. When I look at the Plan and Add on page, it is not listed there. Am I okay to use data in the US??

Thanks

Re: US 1gb data roaming not showing up on Plan and Add On page

HALIMACS — Sun, 23 Oct 2022 17:14:28 GMT

@cyperess

When on the self-serve page, try tapping the refresh button.

Sometimes folks get a cached version of the various account pages and refreshing helps.

Re: US 1gb data roaming not showing up on Plan and Add On page

dust2dust — Sun, 23 Oct 2022 17:14:42 GMT

Click on any little spinner refresh icons you see lower down to update information. Or use private mode.

Re: US 1gb data roaming not showing up on Plan and Add On page

Yummy — Sun, 23 Oct 2022 18:21:47 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.