topic Re: Suspended number in Get Support

Suspended number

Relaxn — Sun, 23 Oct 2022 16:15:28 GMT

My number was suspended until I paid it took one voucher and won't take any more

Re: Suspended number

hairbag1 — Sun, 23 Oct 2022 16:17:00 GMT

Try dialing 611 to add the vouchers to your account.

Re: Suspended number

Relaxn — Sun, 23 Oct 2022 16:17:59 GMT

I did it says it can't process that for me right now and go to the community for answers

Re: Suspended number

Relaxn — Sun, 23 Oct 2022 16:20:47 GMT

I also added a voucher on line and it says voucher accepted but it never added it to the total and before this one voucher worked and the other one didn't and then it came to this point

Re: Suspended number

hTideGnow — Sun, 23 Oct 2022 16:23:09 GMT

Hi @Relaxn it could take a bit of time, 10 to 30 mins for account to reactivate after putting in voucher via *611. please reboot phone once as well

or if you have access to my account, check there

Re: Suspended number

hairbag1 — Sun, 23 Oct 2022 16:23:44 GMT

OK...so log in to your account using incognito mode, clear your cache files. That'll give you an up-to-the-minute view of your account.

Re: Suspended number

Relaxn — Sun, 23 Oct 2022 16:29:57 GMT

I think it was I tried too many times with one voucher number and then it wouldn't take it anymore

Re: Suspended number

hTideGnow — Sun, 23 Oct 2022 16:30:54 GMT

Hi @Relaxn wait an hour

also, voucher from some stores, you might need to wait 24 hours to use

Re: Suspended number

Relaxn — Sun, 23 Oct 2022 16:38:29 GMT

I rebooted the phone last night went to bed got up went to the store got a $10 voucher tried it and cannot process this request go to the community

Re: Suspended number

Relaxn — Sun, 23 Oct 2022 16:40:13 GMT

And beware someone else is using my old phone number with my name that makes me mad

Re: Suspended number

BKNS27 — Sun, 23 Oct 2022 23:11:32 GMT

@Relaxn

Why do you think someone is using your name and number?

You SIM in your phone will link to all your info. The person will need your SIM, email and password to access it.