topic Re: Help in Get Support

Help

Tonypmontague — Sun, 23 Oct 2022 14:22:27 GMT

I can’t log in to my account and I need to make a payment @

Re: Help

RossN — Sun, 23 Oct 2022 14:29:27 GMT

@Tonypmontague Hello try clearing your cache and cookies or try a different browser in private or incognito mode reboot your device and try to sign in again

Re: Help

Yummy — Sun, 23 Oct 2022 14:31:02 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Re: Help

hTideGnow — Sun, 23 Oct 2022 14:37:09 GMT

Hi @Tonypmontague if you remember your 4 digits PIN, try calling *611 and pay that way first

Of course, you am also buy voucher and load via *611 without PIN

Re: Help

DDM69 — Sun, 23 Oct 2022 15:08:06 GMT

Please explain what’s happening with some details. Thanks

Re: Help

benfatto — Sun, 23 Oct 2022 15:59:55 GMT

@Tonypmontague If none of the suggestions worked to regain access to your account open a trouble ticket:

click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437