topic Re: Making the switch 🥶 in Get Support

Making the switch 🥶

DDM69 — Sun, 23 Oct 2022 12:17:24 GMT

I was about to switch my plan from $40 plan at 3G speed to $40 4G speed but…I do not want to switch to the new points system.
Why does the new plan state “3 times the points back” if I’m not agreeing to change to the new point system?

Now I have cold feet 🥶

Re: Making the switch 🥶

RossN — Sun, 23 Oct 2022 12:31:30 GMT

@DDM69 hi don't worry that line is in there for new customers that is not going to happen to you unless you go into your account and change to the points system , you can keep your old rewards system, enjoy your new plan 😊

Re: Making the switch 🥶

DDM69 — Sun, 23 Oct 2022 12:34:04 GMT

@RossN Thank you 😊

Re: Making the switch 🥶

RossN — Sun, 23 Oct 2022 12:35:26 GMT

@DDM69 your welcome

Re: Making the switch 🥶

hairbag1 — Sun, 23 Oct 2022 16:37:05 GMT

@DDM69...

It's been noted that the 4G speeds don't kick in right away...give it a coupla days.

Let us know if you experience noticeable improvement.

Re: Making the switch 🥶

DDM69 — Sun, 23 Oct 2022 18:18:17 GMT

It will switch on my renewal date. Nov 16

Thanks