Network Issues after Plan Change

CleopatraJones — Sun, 23 Oct 2022 07:44:34 GMT

Hello,

I have been unable to receive calls or texts or access mobile data since switching my plan from unlimited Canada & US calling with 3G data to unlimited Canada-wide calling with 4G data on October 18. My account is indeed active and I can send both calls and texts.

I have tried:

toggling airplane mode
power cycling the phone
resetting network settings
removing and replacing the SIM card
removing the SIM card from my Samsung Galaxy S22 and testing it in my Huawei Mate 10

No one has replied to my support ticket.

Re: Network Issues after Plan Change

BKNS27 — Sun, 23 Oct 2022 08:41:41 GMT

@CleopatraJones

There is a possible PM outage in your area.

Check outage map to confirm:

https://istheservicedowncanada.com/status/telus/map

topic Re: Network Issues after Plan Change in Get Support

Network Issues after Plan Change

Re: Network Issues after Plan Change