topic Re: Get Support in Get Support

Get Support

TD5001 — Sat, 22 Oct 2022 22:31:19 GMT

I agree with the other recent poster- I am n the US travelling and have no data and support doesn't answer. Please fix quickly or I am switching to Bell

Re: Get Support

DDM69 — Sat, 22 Oct 2022 22:47:06 GMT

This is a place to be courteous and ask for help, not to make threats. We are customers and we don’t care if you leave. Submit a ticket and wait patiently.

Re: Get Support

TD5001 — Sat, 22 Oct 2022 22:49:10 GMT

Not a solution. I have submitted 3 tickets over the last 2 days and you are the only one I have heard from. Chatting with Bell right now- they are on it right away

Re: Get Support

dust2dust — Sat, 22 Oct 2022 22:50:23 GMT

Have you manually connected to T-Mobile? Have you turned on data roaming? Have you turned on data? Do you see the add-ons in your payment history? Do you see the add-ons in your add-ons area?

Re: Get Support

DDM69 — Sat, 22 Oct 2022 22:50:50 GMT

That’s disappointing it has taken this long to get a reply. Good luck

Re: Get Support

TD5001 — Sat, 22 Oct 2022 23:01:05 GMT

Yes to all except I do not know how to manually connect - can you help there?

Re: Get Support

dust2dust — Sat, 22 Oct 2022 23:06:33 GMT

What make and model phone? There are some problem areas that just won't work. I think we know Alaska and maybe parts of NY. Is it only data roaming or did you also get text and talk?

Re: Get Support

TD5001 — Sat, 22 Oct 2022 23:44:41 GMT

iphone 8- I am currently in the southern US- Louisiana and Mississippi

Re: Get Support

hairbag1 — Sat, 22 Oct 2022 23:48:31 GMT

On your iPhone, select Settings / Cellular / Network Selection...disable Automatic and manually select T-Mobile as your network.

You could try Verizon just to see if that'll work...let us know if it does.

Re: Get Support

DDM69 — Sun, 23 Oct 2022 15:16:54 GMT

Chatting with Bell? They are on it right away?

How is Bell helping you with a Public Mobile issue? 🤪 That makes no sense.
Telus owns Public Mobile.
Did you add funds and buy a US add on for travel? You haven’t given many details here and some of it makes no sense whatsoever.