topic Re: Phone won't except vouchers in Get Support

Phone won't except vouchers

Ffgvhgg — Sat, 22 Oct 2022 19:20:26 GMT

Re: Phone won't except vouchers

computergeek541 — Sat, 22 Oct 2022 19:21:35 GMT

Does your credit card/debit card work in places other than the Public Mobile site? If you've tried to add it multiple times, Pubilc Mobile may have locked out usage of the card.

Re: Phone won't except vouchers

esjliv — Sat, 22 Oct 2022 19:22:51 GMT

@Ffgvhgg - some have been know to take 24 hours to be activated.

Also, you can try adding them through your My Account as well. Ensure you are using the correct 12 digit code. Try another one if you see one on your slip.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Phone won't except vouchers

computergeek541 — Sat, 22 Oct 2022 19:25:26 GMT

@Ffgvhgg

Are you saying that nothing works except vouchers or that the account doesn't accept vouchers? I only ask because those would be the opposite situation.

Re: Phone won't except vouchers

dust2dust — Sat, 22 Oct 2022 19:26:35 GMT

If you do have multiple sets of 12 digit numbers then simply always use the one called PIN#.

Try again in about an hour. If that's still a problem then yes it would be faster to have support put it in than to wait out the stupid delay that some vendors have.

@computergeek541- My interpretation of the subject line is that he's trying to use 611 to enter vouchers.

Re: Phone won't except vouchers

hTideGnow — Sat, 22 Oct 2022 19:55:31 GMT

Hi @Ffgvhgg it helps if you can tell us more about the situation and what you have done and tried so far.

Where you got the voucher?

When you got it?

You used *611 or My Account to load?

Can you login My Accout at all?