topic Transfer phone# from Fido in Get Support

Transfer phone# from Fido

DaudelinK13 — Sat, 22 Oct 2022 19:26:41 GMT

Did not get phone to work, Fido did not transfer my # 514-xxxxxxxxxxxxxx

Should I call them or will you get the #

To be transfered.

Re: Transfer phone# from Fido

hTideGnow — Sat, 22 Oct 2022 17:05:16 GMT

@DaudelinK13 is thr Fido account active?

did you receive the text from Fido? did you reply YES to the text?

I will message you a number to PM porting support and you can talk to them for help. Please check your inbox

Re: Transfer phone# from Fido

Metal1967 — Sat, 22 Oct 2022 18:08:34 GMT

@DaudelinK13 Edit your post .. remove your phone number. This is a public site.. don’t give out your number to everyone.. not a good plan

Re: Transfer phone# from Fido

esjliv — Sat, 22 Oct 2022 18:29:26 GMT

@DaudelinK13 - we are all members and customers like you here in the community. This is a public form.

Alternately, from calling the porting line to check on your port (as provided by @hTideGnow ), you may submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

EDIT, if you did receive the port text approval from Fido on the fido sim card. Then insert the public mobile sim card and restart your phone.

Re: Transfer phone# from Fido

DaudelinK13 — Sun, 23 Oct 2022 20:21:42 GMT

Will stay with Fido for now,

Thanks

Re: Transfer phone# from Fido

hTideGnow — Sun, 23 Oct 2022 14:57:15 GMT

Hi @DaudelinK13 so, what happened and why the port failed?

if you are not porting into PM and not using PM service , please remember to login to your PM My Account and disable Pre-Authorized payments. If you don't do that, PM will keep charging you