topic Re: Refunds in Get Support

Refunds

baker19852020 — Sat, 22 Oct 2022 19:36:41 GMT

Hello I transferred my services from public to Rogers just today…..however my monthly payment was charged today also…..will I get this monthly payment credited back to me

Re: Refunds

RossN — Sat, 22 Oct 2022 14:21:29 GMT

@baker19852020 Hi sorry public mobile is a prepaid service there are no refunds for unused portions of your billing cycle But once your port your number your account is permanently closed so you should not get billed any longer

Re: Refunds

Yummy — Sat, 22 Oct 2022 14:20:55 GMT

Unfortunately, no. You basically paid for next month and since you ported out your number your account has been deleted.

I do not see how you could get refund but it always worth to try. Contact agent.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Refunds

BKNS27 — Sat, 22 Oct 2022 14:22:10 GMT

@baker19852020

Did you port out before or after your renewal date?

If it was before the renewal then contact a CS_Agent but if it was after then it maybe too late for a refund.

Sometimes the new carrier will cover the balance on what you have.

Re: Refunds

Metal1967 — Sat, 22 Oct 2022 14:22:50 GMT

@baker19852020 A little late now but you should have ported out a few days ago and removed your CC info..then no charges would have occurred .

Re: Refunds

HALIMACS — Sat, 22 Oct 2022 14:38:19 GMT

@baker19852020

If you did not respond “yes” to the port authorization request to move your number from public mobile to Rogers, and if you have not finalized the account set up at Rogers yet, just extend your PM service for another 25 days and THEN do the transfer of service there.

Just remember to remove your automatic payment from this service so you should not get charged again in a months time.